Social Security Direct Express Card Texting Scam

The Social Security Administration (SSA) this week issued a warning for people who use the “Direct Express” card. The Direct Express card is the U.S. Treasury’s alternative to direct deposit for people who do not have a bank account. Electronic payments from Social Security became mandatory earlier this year.

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The text message appears to come from Direct Express and instructs the card-holder to call a phone number. A recorded message states an internal error has occurred and tells the caller to press 1 for verification. When connected, the person is asked to enter their 16-digit card number, expiration date and PIN.

SSA wants all beneficiaries to be aware of this scam. SSA advises: Do not call the phone number provided in the text message, and do not give out your Direct Express card information.


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