Recent surveys at Quadco Rehabilitation Center (QRC) show a continued high level of satisfaction with the programs and services.
Bruce Abell, QRC executive director, told members of the QRC board at their monthly meeting on Tuesday (May 24), the center tracks a number of outcome measurements for the services they provide. One of those is a satisfaction survey that is done on an annual basis for each individual they serve or when an individual completes a service in their person-centered plan.
Mr. Abell said he has been watching the surveys, particularly with recent changes that have occurred at the center.
“We’ve been through a lot of changes, this past six months in particular. I wanted to go through the satisfaction surveys that we have received recently to see if there was any evidence of any concerns that we needed to be aware of that we would need to address,” he told the board members.
“I’m happy to say I didn’t find any direct concerns that were indicated in the surveys,” he continued.
Mr. Abell said he did see some indirect concerns. He said those were from people who are concerned about their programs in the future who expressed desires of not being forced to do something they do not want to do, but that their choices would still be there for them.
He said in Ohio, the person-centered plan is still used to determine the services a person receives, and there has been clarification recently that a person’s choice is still to be used for their program services.
Abell said historically QRC satisfaction surveys have indicated a high level of satisfaction and after reviewing the recent surveys he was pleased that he found not only the same level of satisfaction at QRC, but something more.
“There’s more of an appreciation for the variety of services that are available and the flexibility that is there,” he said.
Abell announced that the Four County ADAMhs Board has approved an expansion of their contract with QRC. The contract is to provide a training and job development program for people served through the ADAMhs Board and will be done through QRC’s Northwest Employment Services department. The program is expected to start sometime after the end of June.
The center is presently serving 35 people through their employment department according to Manager Rachel Lange. She said the majority of people are being assisted with finding a job through their job development program, and, for those who are employed, there are job coaches who are checking with them to make sure everything is going well for them at their job.
Lange also mentioned that they will soon be starting the summer youth career exploration and summer youth work experience. The career exploration begins June 6 and the work experience starts July 5.
The QRC board members approved one change in the Code of Regulations for the center. The change opens membership to any person who is interested in advancing the mission at QRC.
Program Manager Shannon Zellers said the garden club members have been out to get supplies for their garden this year. They intend to grow a variety of items and then take them to local farmers markets.
She said members of their community clubs have been visiting the Williams County Humane Society where they volunteer to assist with the animals there.
The next regular meeting of the Non-Profit Board will be June 28 in the Stryker conference room.
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